SlotPKR Privacy Policy – How We Handle Your Personal Data

1 What Personal Data SlotPKR Collects

SlotPKR collects personal information from you at different stages of your relationship with the platform. We collect only what is necessary for the purposes described in this policy — we do not collect data just because we can.

Information you provide directly: When you register an account on SlotPKR, you provide your full name, date of birth, mobile number, email address, and a chosen password. When you make a deposit or request a withdrawal, you provide payment method details — the specific information required depends on the method (for example, your Easypaisa or JazzCash mobile number, or your bank account details for IBFT).

Identity verification documents: SlotPKR may ask you to submit a copy of your CNIC (Computerised National Identity Card), a utility bill or bank statement as proof of address, or photographic proof of ownership of the payment method used for deposits. This information is collected to meet identity verification obligations and to prevent fraud.

Information generated through your use of the platform: When you play games, place bets, or interact with the SlotPKR platform, we automatically collect records of that activity — including the games played, bet amounts, outcomes, session times, and the times and dates of transactions. This data is used for account management, dispute resolution, and platform improvement.

Technical data: SlotPKR collects certain technical data from your device when you access the platform — including your IP address, device type and model, operating system, browser type, and connection speed. This data is used for security monitoring, fraud detection, and optimising the platform experience for the types of devices our members use.

Support communications: If you contact SlotPKR's customer support team, the content of those communications — including chat transcripts, emails, and any documents you share — is recorded and retained for service quality and dispute resolution purposes.

2 How SlotPKR Uses Your Personal Data

Every piece of personal data collected by SlotPKR has a defined purpose. We do not collect information and then find uses for it afterward. Here is how we use each category:

• Account management: Your registration data is used to create, maintain, and manage your SlotPKR account. This includes processing your login, maintaining your PKR balance, recording transaction history, and enabling you to update your account details.
• Identity verification and fraud prevention: We use identity documents and technical data — including IP addresses and device fingerprints — to verify that you are who you say you are, that you meet age requirements, and to detect and prevent fraudulent activity including duplicate accounts, bonus abuse, and money laundering.
• Payment processing: Financial data is used solely to process deposits and withdrawals through your chosen payment channels — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard. Payment credentials are passed securely to PCI-compliant payment processors and are not stored on SlotPKR's own servers.
• Customer support: Communication records allow SlotPKR's support team to review previous interactions, understand context, and resolve queries and disputes accurately. Support records are also used for staff training and quality assurance.
• Responsible gaming monitoring: Gaming activity data — including session durations, betting frequency, and stake sizes — is reviewed by SlotPKR to identify patterns that may indicate problematic gambling behaviour. This allows SlotPKR to proactively reach out to members who may benefit from responsible gaming tools or support.
• Platform improvement: Aggregated and anonymised technical and usage data is used to understand how Pakistani players use the platform, which games perform well, where technical issues occur, and how the mobile experience can be improved. This data is always processed in aggregate and never used to identify individual users for commercial purposes.
• Marketing communications: If you opted in to marketing communications during registration, your contact details may be used to send you promotions, bonus offers, and platform updates. You can withdraw marketing consent at any time by contacting support or adjusting your account preferences.

3 Legal Basis for Processing Your Data

SlotPKR processes personal data on the following legal grounds depending on the purpose of processing:

• Contractual necessity: Processing required to fulfil the Terms and Conditions you agreed to when registering — including account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with identity verification and anti-money laundering obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and platform improvement — where these interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. This consent is freely given and freely withdrawable at any time.

4 Who SlotPKR Shares Your Data With

SlotPKR does not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or any commercial third party for their own use. Sharing only occurs in the following specific, controlled circumstances:

• Payment processors: When you make a deposit or withdrawal, the payment data required to complete the transaction is passed to the relevant payment gateway — Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or the card network. These processors operate under their own privacy policies and are contractually bound to handle your data securely.
• Identity verification providers: When SlotPKR requires document-based identity verification, a third-party verification service may process your identity documents. These providers are bound by data processing agreements with SlotPKR and may not use your information for any other purpose.
• Game and platform providers: Some of SlotPKR's live casino games and digital games are provided by third-party game studios who operate the game servers. Basic account identifiers — such as an anonymised player ID — may be passed to these providers to enable gameplay. No sensitive personal information is shared for this purpose.
• Legal and regulatory authorities: SlotPKR may be required to disclose personal information to law enforcement or regulatory authorities in response to a lawful request, court order, or legal obligation. In such cases, SlotPKR will disclose the minimum information required to comply.

5 How Long We Keep Your Data

SlotPKR retains personal data for as long as is necessary for the purposes described in this policy, subject to the following specific retention periods:

• Account data: Retained for the duration of your active account plus five years after account closure. This retention is required for dispute resolution and compliance purposes.
• Transaction records: Financial transaction data is retained for seven years from the date of the transaction to meet standard financial record-keeping requirements.
• Identity verification documents: CNIC copies, address proof documents, and payment method verification materials are retained for five years from the date of submission.
• Support communications: Customer support records are retained for three years from the date of the interaction.
• Gaming activity logs: Detailed gaming and betting logs are retained for five years for dispute resolution and responsible gaming monitoring purposes.
• Technical and device data: Security and access logs are retained for 12 months.

When retention periods expire, data is securely deleted from SlotPKR's systems. Where data must be anonymised rather than deleted — for example, for aggregate platform analytics — the anonymisation process permanently removes all identifying information.

6 Cookies and Tracking Technologies

SlotPKR uses cookies and similar technologies on the platform to deliver core functionality, improve performance, and understand how members use the site. The following types of cookies are used:

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the SlotPKR platform, but may affect the personalisation of your experience.

7 Your Data Rights as a SlotPKR Member

As a member of SlotPKR, you have specific rights over the personal data we hold about you. These rights can be exercised at any time by contacting SlotPKR support at support@slotpkr.im. We respond to all data rights requests within 30 days.

8 How SlotPKR Protects Your Data

Data security is an ongoing operational responsibility at SlotPKR, not a one-time project. The security measures we maintain include:

• SSL/TLS encryption: All data transmitted between your device and SlotPKR's servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this encryption is active.
• PCI-compliant payment processing: Payment card and wallet credentials are processed by PCI DSS-compliant payment gateways. SlotPKR does not store full card numbers or wallet PINs on its own servers.
• Access controls: Personal data within SlotPKR's systems is accessible only to staff who require it for their specific role. Access is controlled by role-based permissions and all internal data access is logged.
• Two-factor authentication: SlotPKR encourages all members to enable two-factor authentication on their accounts. This provides an additional layer of protection against unauthorised access even if login credentials are compromised.
• Regular security assessments: SlotPKR's technical infrastructure undergoes regular security testing to identify and address vulnerabilities before they can be exploited.
• Data breach procedures: In the unlikely event of a data breach that affects your personal information, SlotPKR will notify affected members promptly and take immediate steps to contain the breach and prevent further exposure.

9 Children's Privacy and Under-18 Protection

SlotPKR's services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If SlotPKR identifies that an account has been registered by a person under 18, that account will be immediately closed and all associated data will be deleted, with the exception of records required to document and report the underage access.

If you are a parent or guardian and believe that your child may have registered an account on SlotPKR, please contact us immediately at support@slotpkr.im. We will investigate and take appropriate action without delay.

SlotPKR uses date-of-birth collection and document-based identity verification as layers of protection against underage registration. We take this obligation seriously because protecting young people from gambling harm is one of our most important responsibilities as a platform operator.

10 Changes to This Privacy Policy

SlotPKR may update this Privacy Policy from time to time as the platform evolves, as our data practices change, or as regulatory requirements develop. The "Last updated" date at the top of this page always reflects when the most recent version was published.

When we make material changes to this policy — particularly changes that affect how your personal data is used or shared — we will notify registered members via the mobile number or email address associated with their SlotPKR account, giving at least seven days' notice before the changes take effect.

The current version of this Privacy Policy is always available at slotpkr.im/privacy-policy. We encourage you to review it periodically, particularly if you have concerns about privacy or data handling.

11 Contact SlotPKR About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how SlotPKR is handling your personal information, please get in touch:

This Privacy Policy was last reviewed and updated in January 2025.